MYUPTIMESOLUTIONS
When you’re operating a vehicle that measures productivity and precision in seconds and millimeters, you have no patience for “downtime”. With MyPLM®Connect you can stay in touch with your machines at all times, from anywhere. We have incorporated remote connectivity to provide New Holland Remote Assistance, advanced diagnostics, IntelliView™ Connect remote Display Viewing and software updates.
MYUPTIMESOLUTIONS
When you’re operating a vehicle that measures productivity and precision in seconds and millimeters, you have no patience for “downtime”. With MyPLM®Connect you can stay in touch with your machines at all times, from anywhere. We have incorporated remote connectivity to provide New Holland Remote Assistance, advanced diagnostics, IntelliView™ Connect remote Display Viewing and software updates.
SERVICE PARTNER
Complete peace of mind, our goal is to provide support services to maximize your machine’s profitability and your satisfaction. We offer repair, parts and maintenance to enhance performance and provide solutions tailored to your needs.
TOP SERVICE
Top Service has been created to provide the highest level of personal care all year round and it is there for everyone: from a new customer wishing to find out more about New Holland and our product offering, to our existing customers wishing to share their experiences with us. We also call our customers to check satisfaction of our service for continuous improvement.
CONTROL ROOM
Using data from MyPLM®Connect, skilled technicians analyze specific triggers in the cloud to implement solutions as required. If an issue is identified, the system proactively sends an alert to dealers with the corrective action. Then dealers can prepare in-field or remote assistance and in addition New Holland can support the process to find the quickest solution. That’s New Holland’s commitment to its customers.
UPTIME SUPPORT
The priority assistance service for New Holland machines. A dedicated team operates around the clock to manage the requests, which can be activated through the MyNewHolland™ app and the Top Service toll free number. New Holland and the Dealer network will do all possible to provide support, checking many options to get our customers back on the move as quickly as possible and the request will be followed up until the machine is fully repaired. The team relies on a Priority Parts process and dedicated service team, to reach a fast resolution. The service is able to solve more than 80% of breakdowns in less than 48 hours, this is our commitment to our customers!
New Holland Agriculture a brand of CNH Industrial © 2022